Shipping policy

This document outlines our shipping procedures, delivery timelines, and related policies. Please note that delivery estimates may vary due to unforeseen circumstances.

Processing Time

Orders are processed within 1–2 business days after payment confirmation. Once shipped, delivery typically takes around 10 business days.

Shipping Updates

You will receive regular shipping updates via email. Please ensure your contact information is accurate to stay informed.

Shipping Costs

Shipping fees are calculated during checkout based on your location and selected shipping method.

International Shipping

For urgent delivery needs, please contact support@viztalab.com to check the availability of expedited shipping options. Note that faster methods may incur additional charges.

VAT / Import Taxes

No additional taxes are applied to shipments to the following regions: 

U.S. / Singapore / South Kore / United Kingdom

EU member countries (excluding remote areas), including:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.

Due to varying customs regulations, we cannot guarantee whether taxes will be applied in your country. Product prices do not include VAT or import taxes. We will declare a reasonable product value to minimize potential fees. If customs contacts you, please notify us—we’re happy to assist where possible.

Received Wrong Item or Version

If the product you received doesn’t match your order, please email us at support@viztalab.com within 7 days of delivery. Include a photo of the product alongside a handwritten or printed note showing the tracking number.

Missing, Incorrect, or Damaged Items

If your order is incomplete, incorrect, or arrived damaged, please contact support@viztalab.com and provide the following:

  • Order number
  • Photo of the package (showing the shipping label)
  • Photo of the items inside
  • Detailed description of the issue

We will work with the carrier to resolve the issue promptly and guide you through next steps.

Important Notes

Below are scenarios that may result in returned parcels or additional fees:


1. If customs clearance requires additional information (e.g., tax payment), we will notify you immediately. You must provide the required documentation within 48 hours. Failure to do so may result in the parcel being returned to the origin warehouse. Reshipment will incur additional fees based on the carrier’s invoice. If you choose to cancel, return shipping costs will be deducted from your refund (product price only; original shipping fees are non-refundable).


2. If the shipping address or phone number is incorrect, we will contact you promptly. Lack of response may lead to delivery failure, and additional redelivery fees may apply.

3. If the courier’s website (e.g., DHL) shows “Delivered” for more than one month, the tracking details may be deleted. The courier will not compensate us for such orders, and as a result, we cannot issue refunds if you contact us more than one month after the marked delivery date.

For further questions, email us at support@viztalab.com